Refund Policy

You can take comfort knowing that your notarised document is 100% legal, compliant. In the rare event that your document is rejected, declined, or refused, we are committed to collaborating with you to find a suitable and satisfactory solution.

No Charges Before Notarisation Completion

While you provide payment details before the session starts, please note that your credit/debit card will only be charged once the notarisation process has been successfully completed.

Understanding Document Rejection Scenarios

Understanding these potential scenarios will help streamline the notarisation process and minimize the chances of document rejection.

Notarisation Acceptance Readiness

While online notarisation is becoming more widely accepted, always confirm with the requesting party before seeking online notary services.

Name and Address Consistency

To prevent complications, ensure that your name and address match both the document you’re notarising and the identification used for identity verification. Your ID serves as the reference point for notaries, and consistency is vital.

Meeting Unforeseen Requirements

While our notaries undergo comprehensive training, certain documents may have unique prerequisites. If these requirements are overlooked, the document might face rejection.

Steps to Take if Your Document is Rejected

If your document encounters rejection, follow these steps for swift resolution. By taking these steps, you can address document rejection efficiently and ensure a smooth notarisation experience.

01. Contact Support

Reach out to us at refund@notrexon.co.uk and provide details about the document rejection issue.

2. Supplying Evidence

The evidence you provide could be as simple as a refusal reason, along with an email address, phone number, person/entity name, or a document refusal letter.

3. Review and Approval

Once you've shared the necessary evidence, we'll thoroughly review your case. You will be informed about the verdict.

4. Refund Process

If your case is approved, we'll proceed to issue a refund to your original payment method. This will be the same card you used during your initial notarisation session.

5. Exploring Solutions

In most instances, issues can be effectively resolved by scheduling a follow-up session with a notary for necessary corrections. This proactive step can often rectify the problem.

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