Refund Policy
No Charges Before Notarisation Completion
While you provide payment details before the session starts, please note that your credit/debit card will only be charged once the notarisation process has been successfully completed.
Understanding Document Rejection Scenarios
Understanding these potential scenarios will help streamline the notarisation process and minimize the chances of document rejection.
Notarisation Acceptance Readiness
While online notarisation is becoming more widely accepted, always confirm with the requesting party before seeking online notary services.
Name and Address Consistency
To prevent complications, ensure that your name and address match both the document you’re notarising and the identification used for identity verification. Your ID serves as the reference point for notaries, and consistency is vital.
Meeting Unforeseen Requirements
Steps to Take if Your Document is Rejected
If your document encounters rejection, follow these steps for swift resolution. By taking these steps, you can address document rejection efficiently and ensure a smooth notarisation experience.
01. Contact Support
Reach out to us at [email protected] and provide details about the document rejection issue.
2. Supplying Evidence
The evidence you provide could be as simple as a refusal reason, along with an email address, phone number, person/entity name, or a document refusal letter.
3. Review and Approval
Once you've shared the necessary evidence, we'll thoroughly review your case. You will be informed about the verdict.
4. Refund Process
If your case is approved, we'll proceed to issue a refund to your original payment method. This will be the same card you used during your initial notarisation session.
5. Exploring Solutions
In most instances, issues can be effectively resolved by scheduling a follow-up session with a notary for necessary corrections. This proactive step can often rectify the problem.
