Frequently Asked Questions

With the Notrexon platform, you can notarise any document permitted by the agency accepting your documents. Each agency may have different requirements for notarisation. You don’t need special equipment, but you must upload an electronic version of your document. We support the most commonly used text and image formats, such as PDF files. The document size should not exceed 35 MB.

The following are some examples of documents that are commonly notarised:

Contracts, Deeds, Wills, Affidavits, Powers of Attorney, Checks, Money Orders, Investment Documents, Loan Agreements, Birth Certificates, Marriage Certificates, Death Certificates, Academic Diplomas, Professional Licenses, Passports, Travel Visa Applications

Here are some specific examples of when you might need to have a document notarised:

• When Buying or Selling a House
• When Signing a Will
• When Signing a Power of Attorney
• When Signing a Loan Agreement
• When Signing a Passport Application
• When Signing a Travel Visa Application
• When Signing Academic Transcripts
• When Signing Professional Licenses
• When Signing a Marriage Certificate
• When Signing a Death Certificate

If you are unsure whether or not a particular document needs to be notarised, you can always consult with an attorney or notary public.
Notarisation can also be used to verify the signature of a person who is unable to sign their own name, such as someone who is ill or elderly.

On the Notrexon website, you can register a profile, log in, and schedule a notarisation session. Press the “New Request” button. An available notary will be assigned to your request automatically. Use the confirmation email to get prepared for the notarisation session and meet your notary online.

To use the Notrexon platform, you need a web browser such as Google Chrome or Safari. To perform an online notarisation, both the notary and the signer must have a reliable internet connection, a video camera, a speaker, and a microphone.

First, you’ll schedule an appointment with an available notary on the Notrexon website. After the invitation to an online notarisation session is sent to the signer, the signer has to go through the pre-signing steps: open an email with the invitation; upload a document; complete identity verification, and credential analysis; submit payment details. When the signer is ready for the notarisation session, the notary will invite the signer to connect.

Notrexon partners with a 3rd party provider to ensure the signer’s identity. Identity verification requires the signer to photograph the front and back of their driver’s license using a smartphone. The signer then sends these images through an encrypted channel where they undergo a multi-layered identity analysis. Only signers with a confirmed identity can proceed with the online notarisation session.

Before beginning the online notarisation session, you must enter your credit card details. Notrexon pre-authorizes the credit card. The payment goes through once the notarisation is successfully completed and the notarised documents become available in your profile.

The online notarisation session starts when the notary presses the “Start Session” button and you’ll press “Connect” on your side. You and the notary meet virtually in the same session window. The notary confirms your identity and describes the next steps. You fill in the required information and sign the document electronically. After this, the notary attaches a digital notarisation seal and, if necessary, a notarisation certificate. Once the notarisation is complete, the notary closes the session. The notarised document is available to you immediately afterward.

Once the notarisation session is completed, you will be redirected to the session summary page where you will see the link to download the document. You will also receive an email with a link to download the document. Please note that we only keep your documents for 7 days after the notarisation session is completed.